Frequently Asked Questions

1. What sizes do your dresses come in?
We offer a wide range of sizes to fit every body type, from XS to plus sizes. Each product page includes a detailed size chart to help you find the perfect fit. If you're unsure, check our Size Guide or contact our customer service for personalized advice.

2. How do I know which size to order?
For the best fit, we recommend using our size guide available on each product page. Measure your bust, waist, and hips, and compare them to our chart. If you’re between sizes, consider the fit you prefer—looser or more form-fitting. Our team is also available to help with sizing questions!

3. What if the item I want is out of stock?
We strive to keep all our items in stock, but if something you love is sold out, you can sign up for restock notifications on the product page. We’ll send you an email as soon as it’s available again.

4. How long does shipping take?
Shipping times vary depending on your location and shipping method selected at checkout. Standard shipping typically takes 3-10 business days, while express options are faster. You will receive tracking information once your order has shipped.

5. Do you ship internationally?
Yes, we ship worldwide! International shipping costs and times will vary based on your location. Please note that customs fees may apply, and these are the responsibility of the buyer.

6. Can I return or exchange an item?
Yes, we offer hassle-free returns and exchanges within 30 days of purchase for unworn, unwashed items in their original condition and packaging. Sale items, earrings, and other specific accessories may have different return policies. Check our Returns & Exchanges page for complete details.

7. How do I care for my dress and accessories?
Care instructions are provided on each product page and label. Generally, we recommend hand washing or machine washing on a delicate cycle in cold water and air drying. For accessories, wipe clean with a soft cloth and avoid contact with water and perfumes to maintain their appearance.

8. Can I cancel or change my order after placing it?
We process orders quickly, so changes or cancellations may not always be possible. If you need to make changes, please contact us immediately after placing your order, and we’ll do our best to assist.

9. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and popular digital wallets. All transactions are secure, and your payment information is protected.

10. Do you offer gift cards?
Yes, we offer digital gift cards in various amounts, perfect for any occasion! Gift cards can be purchased on our website and sent directly to the recipient’s email. They never expire and can be used on any purchase.

11. How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier’s website to see its current status.

12. Are your products ethically sourced?
Yes, we are committed to ethical and sustainable fashion. We work closely with our suppliers to ensure that all products are made under fair working conditions and adhere to high-quality standards.

13. Can I contact you for styling advice?
Absolutely! Our style experts are here to help you find the perfect outfit. Whether you need advice on sizing, color matching, or accessorizing, contact us through our website’s chat, email, or social media for personalized styling tips.

14. How can I contact customer support?
We’re here to help! You can reach us via email at info.mrseleven@gmail.com, or chat with us live on our website. Our customer service hours are 09:00 - 20:00 7 days a week.